30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if you are not completely satisfied with your purchase.
Return Eligibility Requirements
To be eligible for a return:
- The generator, power station, or accessory must be in the same condition that you received it, unused, with all original factory tags and seals intact.
- The unit must be securely repackaged in its original factory packaging including all foam inserts, user manuals, spark plug wrenches, oil funnels, and cabling.
- You must provide the original receipt or proof of purchase order number.
Important Hazardous Material Shipping Warning
Under Federal Transportation regulations (DOT / HAZMAT), any engine or fuel tank that has had gasoline or oil added cannot be shipped via parcel or freight carriers without being completely drained and purged dry. Please ensure all fuel is completely evacuated before scheduling a return pickup.
How to Start a Return
To initiate a return, please contact our support team at support@genmax.net. Please include:
- Your Order Number and full name.
- The serial number of the unit.
- The reason for return (with photographs if the item was received damaged or defective).
If your return is accepted, we will issue a Return Merchandise Authorization (RMA) number along with return shipping instructions and carrier labels. Items returned without an authorized RMA cannot be accepted.
Damages and Defective Items
Please inspect your order immediately upon delivery. If your generator is defective, damaged in transit, or you received the incorrect item, please notify us within 48 hours of delivery at support@genmax.net. We will immediately arrange a prepaid return and ship an identical replacement unit at zero additional cost to you.
Refunds
Once we receive and inspect your returned merchandise at our warehouse, we will notify you of the approval status of your refund. If approved, the refund will automatically be credited to your original payment method (via Stripe) within 5 to 10 business days. Please keep in mind that banking institutions may take additional days to post the credit to your statement.