Overview
This Privacy Policy describes how GENMAX (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from genmax.net (the "Site") or otherwise communicate with our customer support teams.
We recognize that your privacy is of the utmost importance. We never sell, rent, or lease your personal identity or financial records to third-party marketing companies.
Information We Collect
When you make a purchase or contact us through our website, we may collect the following categories of personal information:
- Contact Information: Name, billing address, physical shipping address, email address, and phone number.
- Order & Transaction Details: Products ordered, order value, shipping carrier preferences, and date of purchase.
- Payment Information: Financial transactions are processed securely through certified PCI-DSS Level 1 payment processors, including Stripe. We do not store raw credit card numbers or security CVV codes on our servers.
- Customer Support Records: Inquiries, warranty claims, equipment serial numbers, and correspondence you send to our support desk.
- Device & Usage Data: Technical details such as IP address, browser type, operating system, and pages viewed, gathered to ensure website stability and security.
How We Use Your Personal Information
We use your personal information solely to fulfill our legitimate business obligations:
- To process payments, verify transactions, and issue invoices.
- To dispatch, track, and deliver heavy equipment and generators to your physical address.
- To register equipment warranties and provide ongoing technical assistance.
- To detect, prevent, and protect against fraudulent transactions or unauthorized access.
- To comply with applicable commercial and tax reporting laws.
Sharing Your Information With Service Providers
We only share personal data with trusted third-party service providers essential to executing your orders:
- Payment Processing: Handled securely by Stripe, Inc. in full accordance with PCI standards.
- Freight & Parcel Carriers: Logistics partners including UPS, FedEx, and certified LTL Freight carriers receive your name, address, and phone number to arrange curbside or liftgate delivery.
Your Rights (GDPR & California Consumer Privacy Act)
Depending on your jurisdiction, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request deletion of your records from our systems (subject to legal record retention requirements for financial audits).
To exercise any of these rights, please contact our privacy compliance officer at support@genmax.net.
Contact Us
If you have questions or concerns regarding our privacy practices, please contact us at:
GENMAX US Customer Care
Email: support@genmax.net
Operating Hours: Mon - Fri: 9:00 AM - 6:00 PM EST